Refund policy

Return and Refund Policy
Thank you for shopping with us! Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully.
Eligibility for Returns
You may return most new, unopened items within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be:
- Unused and in the original packaging.
- Accompanied by a receipt or proof of purchase.
**Note:** Certain hair care products may be non-returnable due to hygiene reasons once opened. Please check the product description for specific return eligibility.
Non-Returnable Items
The following items cannot be returned:
- Opened or used products.
- Gift cards.
- Sale or clearance items.
Return Process
To initiate a return, please follow these steps:
Contact Us:Reach out to our customer service team at nadekoils33@gmail.com or call us at 669-240-0777 to request a return authorization.
Package Your Item: Carefully package the item(s) you wish to return, including all original packaging and accessories. 
Ship Your Return: Send the package to the address provided by our customer service agent. You are responsible for shipping costs, and we recommend using a trackable shipping service.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed within [5-10 business days] and automatically applied to your original payment method. 
Rejected Refunds: If your return is rejected, we will send you an email explaining the reason.
Exchanges
If you received a defective or damaged item, we're happy to replace it. Please follow the return process outlined above and specify that you would like an exchange.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [Customer Service Email].
Changes to This Policy
We may update our Return and Refund Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
- Email: nadekoils33@gmail.com
- Phone: 669-240-0777
Thank you for choosing Nade Koils! We appreciate your business and are here to help with any questions or concerns.